Create a healthy, high performing corporate culture by replacing outdated, ineffective organizational norms with modern approaches to work and wellness.
HFACTOR CORPORATE TRAINING PROGRAM
Customer Service is the front line of many companies in our economy. It is also a profession that produces increased stress levels. Providing simple, ready-to-use stress management techniques such as breathing, stretching and visualization can support the well-being of the service providers and enhance peer and customer collaboration.
We can demonstrate a personal brand where others view us as professional, smart, competent and courteous or, as rude, short-tempered and unable to problem-solve. Verbal communication provides the framework for dialogue and determines the success, or failure, of human interaction. With the right tools and techniques, and a little effort, one can always stay in control of their professional image.
Without effective communication there is a potential breakdown in the exchange of information, and without the exchange of information, a fundamental element of human interaction is lost. Good communication is the essence of learning and problem solving, and is the glue that holds these processes together.
There is a correlation between overall employee well-being, effective communication, professionalism and performance. When the workforce is equipped with the right tools and techniques that help support them in all these areas, the result is solid, quality performance that employees can be proud of, customers can rely on and companies can celebrate as part of their brand excellence.